Refund policy

If you want to advertise a damaged or incorrect product, please contact us via email for further instructions. Notify us by email on info@docklandet.se before sending the item back.

 In Sweden you have the right of complaint for 3 years, and you need to contact us within 2 months from the time you discovered the error. From the Consumer Agency: "For the product to be seen as incorrect, the error must be original. An original error is an error that already existed when you bought or received the item. The error does not have to show up directly. It may be an original error even if the error appears after a certain period of time. The item is not counted as incorrect if you yourself caused the error, for example by using it in the wrong way."

In the case of approved complaints, the right is sent out. If the item has expired from the range, you can either get the request for an alternative product, or we will refund the sum for the return or the entire order amount and account for the return port. We sell products with great demands on hygiene and sterility. Therefore, in case of obviously incorrect shipment, we ask you to be vigilant with the product and accessories. When you have opened packaging, review the product gently, it would be presumed to be damage so you should document these before use or possibly return.

It is unusual for damage and errors. If it is a less significant detail that is damaged or wrong, then the customer is primarily offered compensation in the form of spare part to rectify errors, in the second place part of the product cost, in the third place a replacement item and in the fourth hand we review returns. All returns and complaints are assessed on individual grounds, after contact with the customer in accordance with current consumer legislation. In the event of a dispute, we always follow ARN's recommendations.

Return address:

Dalarna Exclusive AB

Krokgatan 22
78452 Borlänge

Sex toys are goods whose packaging must not be broken for a return to be approved, for hygienic reasons. Generally in terms of sex toys, such as sex dolls So we have an obligation for our customers to be able to guarantee an unused product. It is possible to open the box and inspect the product, but plastic around the doll should be uninterrupted on return and it must not be unpacked or lifted out of the package.You as a consumer have the right to regret your purchase within 14 days from the time you received the goods. This applies to orders sent from stock. Note! Do not use "silver tape" when packing. You as a customer are responsible for the original delivery cost and any return shipping when invoking the right of withdrawal or when switching. On docklandet.com Applies to 14 days open purchase, as well as 14 days of exchange rights. The cancellation deadline is valid from the day you received the product. When invoking the right of withdrawal or open purchase, a repayment of the purchase amount is made via the same payment method as the purchase. We reserve the right to investigate the condition of the item before repayment is made. Should you find that the product has any defect/beauty error, this should be reported within the first 14 days. You can choose to return the item to us on your own, or we book a pick -up with DHL.

For specially made dolls sent from factory This is not the case for the right of withdrawal under Swedish law: "The right of withdrawal does not apply to all kinds of purchases. For example, it does not apply to those who buy a trip or a specially made product ”.If the doll is still under production then you can regret the order but you will then be charged 20% of the purchase amount. This rule applies to all makes. If the doll is ready to be sent, the right of withdrawal is paid.

European EU customers are protected by local EU rules when buying goods online from stores such as Docklandet. These stores, including Docklandet must show all relevant rules to their customers.

According to European legislation, we must link from our site to EU dispute resolution platform: http://ec.europa.eu/consumers/odr.
You will see that our return and cancellation policy that we have described above is identical to European legislation.

If you are not sure if you are entitled to change or return please contact our customer service at info@docklandet.se. Invalid returns will be sent back to customer against an advance on the postage cost. For more information, please read ours About us, F.A.Qor Info about sex dolls.